At CancelTips, we’re committed to protecting your privacy. This Privacy Policy explains what information we collect from you, how we use it, and your rights in relation to that information. By using our website and services, you’re agreeing to be bound by this Policy.
1. Information We Collect
When you use our website, we collect certain information to help improve our services. This may include:
- Personal Data: When you sign up for our newsletter, create a user account, or contact us, we collect your name and email address.
- Usage Data: We collect information on how our website is accessed and used, such as your IP address, browser type, and pages visited.
- Cookies: We use cookies to personalize your experience and analyze our site traffic.
2. Use of Information
We use your information to:
- Provide, maintain, and improve our website.
- Send you newsletters if you’ve subscribed.
- Communicate with you, respond to your inquiries, and provide customer support.
- Monitor and analyze trends, usage, and activities in connection with our website.
3. Google Analytics
We use Google Analytics to understand how our website is being used and improve our services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
4. Ads and Third-Party Content
We may display ads on our site, which can use cookies or web beacons to collect data for ad personalization and measurement. Also, articles on this site may include embedded content (e.g., videos, images, articles, etc.). Such embedded content from other websites behaves as if you have visited the other website.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt-out of our newsletter and promotional messages.
6. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via our Contact Us page.
Thank you for trusting CancelTips. We’re committed to protecting your information and making your experience on our site as enjoyable as possible. Let’s continue our mission to #CancelTipCulture together.
8. No Refund Policy
Generally, all sales on CancelTips.com are considered final and non-refundable. We encourage you to review your order carefully before placing it to avoid any inconvenience later.
8.1 Exceptions
While we typically do not offer refunds, there are two exceptions to this rule:
a) Damaged Items: If the product you received is damaged, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving your order and provide photographic evidence of the damage. Once we verify the damage, we will issue a replacement item at no additional cost to you.
b) Lost in Transit: If your order does not arrive within the estimated delivery time and cannot be traced through the provided tracking number, it may be considered lost in transit. In this case, please reach out to us. After confirming with our courier, we will arrange for a replacement item to be sent to you as soon as possible.
8.2 Process for Reporting Damaged or Lost Items
To report a damaged or lost item, please contact our customer service team at support@canceltips.com. Please include your order number, a description of the issue, and any relevant photos (for damaged items) in your email. We will respond as quickly as possible and do our best to resolve the situation to your satisfaction.
Please note that we may not be able to process claims for damaged or lost items that are reported more than 7 days after delivery (for damaged items) or beyond the estimated delivery period (for lost items).
Thank you for your understanding and support. We appreciate your contribution to our movement to #CancelTipCulture.